Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the box is undamaged to qualify for a full refund.
How long will it take for my SHOEZ order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pair sooner.
Do you offer international shipping?
Yes, SHOEZ ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
How should I care for my leather or suede shoes?
To prolong the life of your footwear, we recommend using a protective spray before the first wear. For leather, use a damp cloth and quality conditioner; for suede, use a specialized brush to remove surface dirt.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.